Return & Refund Policy
At HRY, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all accessories, manuals, and tags included.
- Proof of purchase or your order number is required.
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items.
- Gift cards.
- Personalized or custom-made products.
- Products damaged due to misuse, accidents, or improper handling.
- Items returned without original packaging or missing parts.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue quickly.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping costs.
- If you are returning an item for any other reason, you are responsible for the return shipping costs unless otherwise stated.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled and must follow the return process after delivery.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team through our Contact Us page.
Thank you for shopping with HRY. We appreciate your trust and are committed to providing you with a smooth shopping experience.